Are you ambitious and prepared to work in a challenging, highly competitive and fast-paced international environment?

We are a successful multinational company that has offices in the UK, Europe, Hong Kong, Malaysia, Singapore, Australia & USA.  In return, we can offer a competitive salary, as well as the chance to develop within in a dynamic team environment and well established international business.

If you think you have what it takes to be successful within the W.E. Cox Claims Group, please take a look through our current vacancies and send your application to:

We update current opportunities on a regular basis and so should there be no suitable vacancies at the present, please revisit this page in the future.



1st Line Engineer Job Specification

Location: Manchester

Company: W. E. Cox Claims Group Ltd

Salary – up to £30,000. Commensurate to experience

Job Description:

W.E.Cox Claims Group Ltd is seeking a skilled 1st IT Support Engineer to join our team in the UK. The ideal candidate will be responsible for providing technical assistance and support to our internal users in a timely and professional manner. This role requires strong problem-solving skills, excellent communication and IT capabilities.

Key Responsibilities:

  • Provide first-line technical support to internal users via phone, email, and in-person.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain computer systems and applications.
  • Collaborate with other IT team members to escalate and resolve complex issues.
  • Manage user accounts and permissions in various systems.
  • Assist with the setup and configuration of IT equipment for new hires.
  • Document support procedures, solutions, and system configurations.
  • Assist in maintaining IT inventory and asset management.
  • Stay up-to-date with technology trends and best practices.
  • Provide occasional out of hours support as required.


  • Proven experience as a 1st IT Support Engineer or similar role.
  • Strong knowledge of Windows operating systems.
  • Familiarity with Microsoft Office 365 and other productivity applications.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Experience with troubleshooting hardware and software issues.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize tasks and work in a fast-paced environment.
  • Customer-oriented mindset with a focus on providing exceptional service.

Send CV to:



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