Meet the Team

PCL Claims are delighted to employ some of the most enthusiastic, knowledgeable and professional staff in the Insurance industry

With specialist experience in Marine, Freight and Defence Liability, Personal Injury and Pleasurecraft, PCL Claims’ staff are ready to help; “whatever the loss, wherever it happens”:

United Kingdom

Sue Smith

Sue Smith – Group Director

Tel:       +44 161 772 0755
Mob:    +44 7715 416278

Sue joined PCL Claims Ltd in August 2014 and is now Group Director of W E Cox Claims Group Limited.

Having spent 31 years working in the marine insurance industry, Sue is recognised as being a leading expert in the field of Marine Cargo and Freight Liability, handling all types of claims across all modes of transport.

Over the years, having dealt with many varied, high profile and complex cases, Sue has built up an extensive knowledge of international transport and cargo, as well as a sound understanding of the many varied international legal conventions which apply. She has participated in Arbitrations, Mediation’s and court cases requiring litigation overseas and in the UK. Sue has extensive knowledge of the UK and European Insurance market resulting in strong client relationships throughout.

In addition to her claims expertise, Sue has knowledge in subrogation, General Average and Salvage, marine policy consideration and technical auditing.

Sue provides support and assistance in the managing of the business to meet our clients needs.


Stephen Smith

Stephen Smith – Admin Assistant, Claims, Manchester

Tel:       +44 161 772 0755

Stephen has worked in the General Insurance claims industry for 32 years. He’s held claims handling, loss adjusting, technical expert and leadership roles throughout his career within multinational insurance companies, claims consultants and loss adjusting companies. Stephen joined PCL Claims Limited in May 2021 and is responsible for administrative duties and support to the team for Cargo, Freight Liability and Recoveries.

Diane Lynch

Diane Lynch – Senior Claims Adjuster

Tel:       +44 161 772 0755

Diane has worked in the Marine Industry for in excess of 15 years, with her experience concentrated to two of the largest worldwide insurers. Diane has gained expertise in Marine Cargo, Broker Schemes, Defence & Freight Liability, Marine Trades, Hull & Machinery (including fishing vessels and pleasurecraft).

Reaching the position of Claims Team Manager, Diane was responsible for high level and complex losses, and provided expertise to the follow markets to Lloyd’s of London.

Diane joined the expanding team of PCL as Senior Claims Adjuster in June 2016.

Zoe Mellish

Zoe Mellish – Claims Adjuster

Tel:      +44 161 772 0755

Zoe has worked in the Marine Industry for the last 7 years. Her employment in the Marine Claims Department of a leading international insurer, gave significant exposure to all elements of Marine Losses, principally Defence & Freight Liability, HGPE and Marine Cargo.

Zoe Joined the expanding team of PCL Claims in the position of Claims Adjuster in June 2016.

Michael Dyer

Michael Dyer – Regional Claims & Recoveries Director


Tel:      +44 161 772 0755

Mike joined PCL Claims Ltd in August 2016 and has worked in the Marine Industry for in excess of 19 years, mainly with one of the world’s leading Insurers. Mike has gained expertise in Freight Liability, Cargo and Ports & Terminals, and more recently, Subrogation.

Over the years Mike has been involved in various global logistics accounts, building a knowledge of international transport and the many international conventions which apply. Mike has been involved in a number of large and complex cases, which involved overseas litigation and included attending mediations both in the UK and overseas.

Tracey Fox

Tracey Fox – Senior Claims Adjuster

Tel: +44 161 772 0755

Tracey entered the Marine Industry 16 years ago and has spent all of that time previously with a global insurance company. Her main expertise is in the Freight Liability claims sector but she also has experience with Marine Cargo, Trades and Broker Schemes as well as the associated recoveries. Tracey has built up relationships with brokers and haulage contractors over the years and has shared her knowledge providing claims training on many occasions.

The importance of securities 19/02/2024
Read More →