Sue Smith – Group Director

Email:  ssmith@pclclaims.co.uk
Tel:       +44 161 772 0755
Mob:    +44 7715 416278

Sue joined PCL Claims Limited in August 2014 and has brought with her a wealth of experience. Having spent more than 35 years working in the marine insurance industry, ultimately in the position of Marine Claims Manager for one of the world’s leading Insurers, Sue is recognised as being a leading expert in the field of Marine Cargo and Freight Liability, handling all types of claims across all modes of transport.

Over the years, having dealt with many varied, high profile and complex cases, Sue has built up an extensive knowledge of international transport and cargo, as well as a sound understanding of the many varied international legal conventions which apply.  She has participated in Arbitrations, Mediation’s and court cases requiring litigation overseas and in the UK.

Sue’s knowledge also extends far beyond Cargo and Freight Liability claims, including Fine Art and Specie, Pleasure Craft & Yacht and Hull losses.

In addition to her claims expertise, Sue has extensive knowledge in subrogation, General Average and Salvage, marine policy consideration and technical auditing.

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Stephen Smith – Admin Assistant, Claims, Manchester

Email:  smsmith@pclclaims.co.uk
Tel:       +44 161 772 0755

Stephen has worked in the General Insurance claims industry for more than 35 years. He’s held claims handling, loss adjusting, technical expert and leadership roles throughout his career within multinational insurance companies, claims consultants and loss adjusting companies. Stephen joined PCL Claims Limited in May 2021 and is responsible for administrative duties and support to the team for Cargo, Freight Liability and Recoveries.

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Diane Lynch – Senior Claims Adjuster

Email:   dlynch@pclclaims.co.uk
Tel:       +44 161 772 0755

Diane has worked in the Marine Industry for in excess of 20 years, with her experience concentrated to two of the largest worldwide insurers. Diane has gained expertise in Marine Cargo, Broker Schemes, Defence & Freight Liability, Marine Trades, Hull & Machinery (including fishing vessels and pleasure craft).

Reaching the position of Claims Team Manager, Diane was responsible for high level and complex losses, and provided expertise to the follow markets to Lloyd’s of London. Diane joined the expanding team of PCL as Senior Claims Adjuster in June 2016.

Zoe Mellish – Claims Adjuster

Email:  zmellish@pclclaims.co.uk
Tel:      +44 161 772 0755

Zoe has worked in the Marine Industry for more than 10 years. Her employment in the Marine Claims Department of a leading international insurer, gave significant exposure to all elements of Marine Losses, principally Defence & Freight Liability, HGPE and Marine Cargo.

Tracey Fox – Senior Claims Adjuster

Email: tfox@pclclaims.co.uk
Tel: +44 161 772 0755

Tracey entered the Marine Industry over 20 years ago and has spent all of that time previously with a global insurance company. Her main expertise is in the Freight Liability claims sector but she also has experience with Marine Cargo, Trades and Broker Schemes as well as the associated recoveries. Tracey has built up relationships with brokers and haulage contractors over the years and has shared her knowledge providing claims training on many occasions.