Meet the Team

In the complex matters of the major Casualties, we ensure expert services via our experienced General Average and Salvage Adjusters:

Head Office

Paul Friett

Paul Friett – Claims Director, W.E. Cox Claims Group (Europe) Limited

DDI:    +44 203 859 9043

Paul joined W.E. Cox Claims Group in June 2009 and has been involved in the Insurance industry for more than 35 years.

He originally worked for an Aviation Broker, before joining a major international Insurer in their Marine Claims Department. Paul has experience in dealing with all types of Marine Cargo claims, including coordination of major catastrophe losses and project cargoes.

Paul deals with cargo claims from notification to conclusion and is also responsible for General Average and Salvage matters, as well as having been involved in development and training within the Group.

Captain Rajiv Thakar

Captain Rajiv Thakar – Master Mariner, LL.M. Maritime Law, Casualty and Complex Claims Director

DDI:      +44 203 859 9059
Mob:     +44 7720 826560

Captain Rajiv Thakar joined W.E. Cox Claims Group in 2017 having previously worked in the marine claims market. Prior to this he was at sea for sixteen years, sailing on tankers and OBOs with command experience. He has a Masters in Maritime Law from the prestigious University of Southampton.

Captain Rajiv Thakar handles and advises on all aspects of large marine casualties including Salvage, General Average, Cargo Claims, Recoveries and Settlement, with emphasis on keeping costs to a minimum. He has taken cases to Arbitrations, Mediations and Courts in England and other jurisdictions and has an excellent track record of significant recoveries in cases involving fire, explosion, collision, grounding, sinking, capsizing, charterparty disputes, main / auxiliary engine failure, rudder / propeller failure, alleged heavy weather, piracy, cargo shifting / overboard, cargo contamination, cargo shortage, fraud, etc.

Combining his practical experience at sea, legal knowledge from LL.M. Maritime Law and investigative and negotiation skills makes him an expert at preparing and developing cases on unseaworthiness, deviation, and other breaches of contract and beating the “fire”, “negligence in the navigation and management of the vessel” and “perils of the sea” exceptions under the Carriage of Goods by Sea Act / Hague Visby Rules.

Hong Kong Office

Twinnie Lai

Twinnie Lai – Senior Claims Manager, CEEMIS Far East Ltd

Tel:      +852 2573 7770

After graduating in 2006, Twinnie had a brief spell in office administration before joining W. E. Cox Claims Group in the summer of 2007.

By demonstrating an aptitude for personal organisation and problem-solving, Twinnie’s role has significantly expanded through successive promotions to reflect her growing skill set to include client account management and claims team supervisory responsibilities.

Twinnie’s expertise includes handling high-volume and complex marine cargo claims; freight forwarder liability claims; stock throughput and local risk management assessments; and co-ordinating casualty and catastrophic events investigations.

Twinnie is an effective written and oral communicator in Cantonese, Mandarin and English and is dedicated building and maintaining strong relationships with clients and agents in the region and around the world, whilst reporting directly to the board of W.E. Cox Claims Group.

Singapore Office

Paul Sansom

Paul Sansom – Managing Director, W.E. Cox Claims Group Pte Limited

Tel:       +65 6438 3375

Paul has been involved in the Marine Claims industry since 1986, when he joined a Global Marine Claims group.

Prior to that, Paul attained the level of Second Deck Officer in the Merchant Navy, sailing on various types of Cargo Vessels and achieved a Degree in Maritime Commerce at the University of Wales.

Since 1986, Paul has held Director positions in both the UK and Asia and has extensive knowledge of all types of Marine Losses, including Cargo, General Average and Salvage, Liability and Surveys, especially in Asia, where he has worked for a majority of the past 20 years.

Helen Cher

Title: Manager


Mobile: + 65 9369 6338

Helen has gained vast experience since entering the maritime insurance industry 20 years ago having worked in several international Insurance Companies, a broking firm, as an Average Adjuster and in a Marine Claims Consultancy Group.

Prior to joining WE Cox Claims Group, Helen was heading the Marine Insurance Department of a renowned Shipowner dealing with various types of maritime losses.

Helen is an Associate with The Association of Average Adjusters and has extensive experience in dealing with all aspects of maritime losses including cargo claims handling, liability, General Average & Salvage and subrogation

Jerome Chong

Jerome Chong

Tel:      +65 6438 2275

Jerome began his career in Insurance handing Personal Lines Claims and then moving on to Commercial and later Marine Claims. Jerome has previously worked in a number of Insurance firms as well as a Global Claims Settling Agent prior to joining the W.E. Cox Claims Group in 2008.

Australia Office

Niall Orr

Niall Orr – Director

Tel:       +61 2 8249 4477
Mob:    +61 414 072 764

Niall previously worked as an in-house solicitor for a large Australian insurer focused on ocean, air and land subrogated cargo recovery claims, freight forwarder liabilities and policy interpretation.  As a qualified lawyer, Niall is well-versed in the applicable international Conventions and Rules, interpretation of carriage agreements and is skilled in dispute resolution working on complex contentious carriers liability claims to achieve strong commercial settlements for his clients.  Niall has a Juris Doctor (Law) from Australia and a Bachelor of Arts from the U.K.

USA Office

Charlie Droll

Charlie Droll – Director, W.E. Cox Claims Group (USA) LLC

Tel:      +1 570 629 8402

Charlie joined the group in 2008 and is the Director of our USA office.

Most of his marine Insurance career was spent at the marine office of America Corp/CNA Insurance Company where he remained until joining the W. E. Cox Claims Group. At MOAC/CNA, Charlie progressed to National Recovery Manager in 1999 and to Director of Marine Claims and Recovery in 2004.

Charlie holds the Senior Claims Law Associate designation from the American Educational Institute. He holds several awards from MOAC/CNA for extraordinary successful recoveries as well as leading his claim team during disaster response after Hurricane Katrina.

In 2006 he was honored by The Recovery Forum of New York as their Insurance Person of the Year.

Charlie is a two time past president of the Marine Claims and Recovery Forum and remains on the Executive Committee. He is a non-lawyer member of the Maritime Law Association of the United States where he sits on the committee on carriage of goods. He is a member of the Marine Insurance & Claims Association & previously served on the Claim Services Committee of The American Institute of Marine Underwriters.

John Olson

John Olson – Consulting Adjuster


John Eric Olson has practiced transportation, aviation and maritime law for over 40 years.  He is a member of the bars of New York and New Jersey and a member of the Maritime Law Association. He received his undergraduate and law degrees from Rutgers University and studied in a foreign law program at Stockholm University.

Most of his career before becoming associated with the W.E. Cox Claims Group was with the prestigious maritime and transportation law firm of Hill Rivkins LLP in New York. He rose from associate, to partner, then to Senior partner.  Prior to working at Hill Rivkins, he worked at an international law firm in Sweden.

During his career he has been involved in some of the largest and most significant maritime, transportation and insurance cases.  He has litigated, arbitrated and engaged in mediation on the many transportation claims he handled.  He has also defended NVOCC’s and has defended insurance companies and given advice on coverage to insurance companies on coverage and liability issues.

Jackeline Bonilla-Manousos

Jackeline Bonilla-Manousos – Claims Manager

DDI:      +1 570 664-6802

Jackie joined the group in July 2013 and is the Cargo Claims Manager for our USA office. Prior to joining the group, she began her career at a leading Insurance Broker as a Cargo Claims Adjuster. During this time, she handled a variety of her own accounts including numerous Fortune 500 and remained in that position for many years before transitioning to the Cargo Brokerage side as a Cargo Broker. She has 15+ years of experience in the Marine Industry.

Jackie has taken numerous Marine courses at the former College of Insurance located in Downtown NYC. Her specialty has been in the handling of Marine Cargo Claims however, she has expanded her knowledge to handle Freight Liability Claims as well. She is fluent in Spanish and holds a bachelor’s Degree in Business Administration.

W.E. Cox Golf Day 2022 5/10/2022

Following our successful 2202  W. E. Cox Claims Group Golf Day, we are happy to confirm the final amount everyone contributed to our chosen charity was £440.00

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