Meet the Team
We are delighted to be considered as the market’s leading provider of Recovery & Subrogation services and this is achieved by employing specialist professionals with many years of experience.
In addition, we are committed to the future of our industry, and are continuing to invest in the training and development of our employees:
Head Office, London
David Cox – Chairman
David joined the Group in March 1981 having previously worked in the Underwriting room at Lloyds’ of London for 2 years working on Beckett’s box, syndicate 483.
David has always worked in the recoveries division of the Group, negotiating claims with opponents both in “face to face” meetings and in correspondence using his knowledge and experience to try and secure the highest possible recovery from responsible third parties on behalf of cargo owners/insurers.
In addition to managing a full case load for the past 35 years, building on the solid foundations laid by his Father, W. E. Cox, the founder of the company, David has actively been involved in expanding and diversifying both the services offered by the Group, to provide knowledge, expertise and assistance in all matters relating to cargo/marine insurance and opening offices manned by their own expert staff in strategic parts of the world including, Hong Kong, Singapore, mainland Europe, Australia and the U.S.A.
David has been at the “helm” since his father’s retirement in 1998 and thoroughly enjoys the challenge of jointly managing the business with his son Michael, maintaining a case load and continuing to travel around the world to maintain and establish new relationships with clients and opponents around the world.
Michael Cox – Managing Director
Michael joined W.E. Cox & Co. (Recoveries) Ltd in 2003 and is now Managing Director of W.E. Cox Claims Group Limited.
Michael has extensive knowledge of all cargo matters and the various national and international conventions covering movements by sea, air, road and rail, working on behalf of Insurers and brokers, as well as directly on behalf of large cargo owners. Michael is a confident negotiator and regularly attends settlement meetings with Carriers/P&I Clubs whilst also assisting clients with contract negotiations, loss control and data capture.
Michael travels extensively around world to meet the needs of international clients whilst maintaining a significant presence in the London Market.
Robert Emanuel – Director, W.E. Cox & Co. (Recoveries) Limited
Robert joined the W.E. Cox Claims Group in September 2010 and was appointed to the Board of W.E. Cox & Co. (Recoveries) Ltd in December 2011.
Robert has been handling Marine Claims and Cargo Recoveries for more than 30 years. He passed the examinations and qualified as a Member of the Institute of Chartered Shipbrokers and in addition, has also completed the qualifying examinations and was subsequently elected as an Associate of the Chartered Insurance Institute. He has experience both as a claimant and defendant having worked for a major British Shipowner. Robert joined his last company when the company was founded in 1989 and later he was promoted to the Board of Directors where he took over the running of the company as Managing Director in 2003.
Whilst Robert is highly experienced in all cargo claims, his foremost interest is in CMR, Bulk Commodity Cargoes and Heavy Weather Maritime Claims, the latter as they involve the contentious issues of Perils of the Sea. Robert also has sound knowledge of the Italian language.
Chris Chapman – Recoveries Director
Chris started his career in Recoveries in 1975 and by 1985 had joined the Claims Department of a leading Insurance broking operation where he headed the Recoveries Team until joining a firm of Solicitors in 1999.
Chris transferred to the W.E. Cox Claims Group in September 2010 from a rival Recovery company based in London and has gained over 30 years’ experience in the industry dealing with clients and carriers alike on a Global basis, with particular knowledge of the Pacific Rim markets and Latin America. During this time he has made a particular study of Reefer Cargoes, Bulk Grain and Bulk Liquid Cargos as well as tobacco products.
Chris’ experience also extends to other modes of transport and their relative Conditions/Conventions such as Airfreight/Warsaw Convention, Road Haulage/CMR and Domestic. Chris also has a sound knowledge of the Spanish language.
Ardna Delissen-Curran – Director
Ardna joined W.E. Cox & Co (Recoveries) in January 2014.
Ardna has over 30 years’ experience in handling cargo claims, having entered the Industry as a graduate in 1982. At her former company she rose to the level of Director in her late twenties and became Managing Director in 2000. Ardna specialises in large Casualty cases, assisting clients with GA/Salvage requirements whilst also handling the Recovery element. She has built up an extensive knowledge of the technical, legal and risk aspects of carrying cargoes by sea, air and land and has handled many complex/high profile cases, including those requiring litigation Overseas and in the UK, the preparation/attendance at Arbitrations, Court cases and Mediation hearings
Ardna has travelled extensively in the Far East, China, Europe and more recently South America and has developed strong client relationships over her 30 year period in the industry. She particularly enjoys this aspect of her role and in sharing her extensive knowledge/experience with the market.
Tim Wardlaw – Head of Legal, Solicitor
Tim Wardlaw brings further specialised experience and expertise to the Group and is the first qualified marine solicitor to join the company. He began his professional life in the 1980s specialising in cargo claims at Clyde & Co. when he counted us amongst his clients. Having been a partner in a leading maritime law firm he joins us as In House Legal Counsel. Tim has dealt in most aspects of Bills of Lading and charterparty claims and has handled numerous unseaworthiness cases as well as Piracy, Salvage, Collisions, Groundings, and General Average matters including the management of litigation, mediation and arbitration. Tim is also well versed in international carriage of goods by road (CMR).
Chris Connor – Recoveries Adjuster
Chris started working for a ship owners in 1987 dealing with many aspects of cargo incidents, mainly containerised and refrigerated goods. He transferred to Britannia P&I Association in 1993 and handled claims for Taiwanese container liner operators. In 1996 he worked for another (P&O Nedlloyd) ship owner in the London Claims Team as Deputy Manager. In 1999 Chris worked at Lloyd’s of London in the Recoveries Team before transferring to Gard P&I Association as a Senior Claims Executive in 2006.
Chris has travelled extensively and worked for ship owners, charterers and cargo interests in Norway, UK, Europe, Middle East, Poland and Turkey. Containerised and refrigerated cargoes as well as bulk cargoes such as grain or coal.
Kathleen Tems – Personal Assistant
Kath first joined the W.E. Cox Claims Group in 1985, working at their Head Office in Gravesend in various positions within the Recoveries team.
In 2005, Kath took the opportunity to move to the London Office and has developed her knowledge of Subrogated Recoveries where she works very closely with Michael Cox on all claims and recoveries matters.
Kath has established a very good relationship with our London and Overseas clients, as well as many of our opponents.
Karen Saffery – Assistant to David W Cox, Chairman
Having worked for over 30 years in the oil industry in various roles, Karen joined W.E. Cox & Co (Recoveries) in 2015 originally assisting the Recoveries Team in the London office. Karen now works closely with David Cox, Chairman of the Group, in a supporting role and is an important and valued member of the team.
Samuel Busby – Recoveries Adjuster
Sam joined W.E. Cox in February 2021 as a Recoveries Adjustor after graduating with a First-Class degree in International Business Management from the University of Lincoln. His studies gave him a deep understanding of international business and trade, political economy, the European market and how business is approached differently around the world. Having lived in four countries Sam has a keen interest and understanding of the importance of culture and how differing cultures affect business. Sam is looking forward to applying his global experiences and knowledge to become a successful member of the Recoveries team while taking full advantage of meeting and expanding our global client network. Sam is furthering his education in the Insurance and Adjusters field by undertaking the ACII and other professional qualifications.
Michael Dyer – Regional Claims & Recoveries Director
Mike joined W.E. Cox Claims Group in August 2016 and has worked in the Marine Industry for in excess of 19 years, mainly with one of the world’s leading Insurers. Mike has gained expertise in Freight Liability, Cargo and Ports & Terminals and recoveries/Subrogation.
Over the years Mike has been involved in various global logistics accounts, building a knowledge of international transport and the many international conventions which apply. Mike has been involved in a number of large and complex cases, which involved overseas litigation and included attending mediations both in the UK and overseas.
Alan Larbey – Recoveries Adjuster
Alan has in excess of 20 years’ experience in the Maritime Insurance industry. His previous employment includes working for a UK based Overseas claims settling agent and a leading Insurer in the Marine market. Alan joined PCL Claims in 2001 when the company was formed and has built strong client relationships as well as developed new client accounts.
Alan’s main areas of expertise lie in Cargo, Freight Liability, Pleasure Craft and Personal Injury claims, although experience has been gained in other areas of Marine matters. Alan’s role as Director of Claims allows him to provide training both internally and externally as well as handling complex claims.
Owen Brunsden – Senior Recovery Adjuster
Owen joined W.E. Cox Claims Group in September 2019 and has worked in the Marine Industry for 5 years and the wider insurance industry for 12 years, mainly with one of the world’s leading Marine Insurers. Owen has gained expertise primarily in Marine Recoveries and Subrogation but also has experience with Reinsurance, Catastrophic loss analysis and MI/Reporting.
Over the years he has handled many large and complex recoveries and developed a broad knowledge of international and domestic transportation conventions such as CMR, Montreal/Warsaw, Hague/Visby, Carmack, HGB, RHA, BIFA etc. He has worked closely with various legal suppliers at home and abroad and has travelled within the UK and overseas for mediation.
Stephen Smith – Admin Assistant, Claims, Manchester
Tel: +44 161 772 0755
Stephen has worked in the General Insurance claims industry for 32 years. He’s held claims handling, loss adjusting, technical expert and leadership roles throughout his career within multinational insurance companies, claims consultants and loss adjusting companies. Stephen joined PCL Claims Limited in May 2021 and is responsible for administrative duties and support to the team for Cargo, Freight Liability and Recoveries.
Marie-Laure Mirrione – European Director
Marie-Laure has over 30 years’ experience and has always worked in environments in the Shipping and Marine Insurance industry, commencing with an editor of a shipping guide on French and African ports. Marie-Laure then moved to work with a P&I Club correspondent as Marketing Director. Keen to always maintain skills at the best level, she graduated from Kedge Business School (Euromed Marseille) in 2003, with an MBA.
Marie-Laure has considerable experience of the Marine Insurance and of the African Continent and was appointed in 2005 Managing Director of a leading marine survey company. Over the years, she has constantly trained in Marine Claims Handling and Recoveries, and she is now pursuing exams with the aim of becoming a Fellow of the Association of Average Adjusters in London.
Marie-Laure brings with her a wealth of marine and GIT expertise, both cargo and Hull and Machinery, and operates equally in both mainland Europe and the African Continent. Amongst other things, she will be involved in Surveys, Claims Handling and Recoveries.
She joined CWH Europe on 1st September 2016 and is based at our Marseille Office.
As many of you will know W E Cox has had a surveying presence in France since 2016, firstly with CWH Europe and following the 2018 merger with E.L. Johnson’s Sons & Mowat, CWH Johnsons International. With offices in Lille and Marseille and a dedicated team of surveyors across Europe, CWH Johnsons International has developed into one of the leading marine, cargo and freight liability surveying companies in Europe. Naturally we have received requests to assist beyond surveying and are delighted to be able to announce the launch our new European Head Office in France, W E COX CLAIMS GROUP (EU) SAS.
Hong Kong Office
Celia Chan – Senior Recoveries Manager
After graduating in 1998, I had been working in a recovery company, Toplis & Harding (Recoveries) Ltd, mainly handling recovery duties, including recovery action against different types of logistics providers, negotiating the claim with the carrier, shipowner, P & I Clubs to secure the highest possible recovery from them. In 2009, I joined a forwarding company “Panalpina China Ltd”, and worked as an in-house claim handler responsible for handling Panalpina’s Freight Forwarder Liability and General Commercial Liability Claim for Singapore, Japan, Indonesia, Malaysia, India, Thailand, South China, Taiwan, and Hong Kong. Since my time in the Maritime industry, I have developed extensive knowledge of all matters involving cargo and freight forwarder’s liability, (e.g. cargo loss, damage, delay, mis delivery, misdirection, uncollected cargoes and general average). I have also developed close relationships with surveyors, lawyers and adjusters, they assist to speed up the settling process and meet client’s requirements.
Following the completion of a Bachelor’s Degree in Shipping Technology and Management, I am an ACII member of Accredited Chartered Insurance Institute Insurer and have been awarded as Accredited Mediator at the Hong Kong Mediation Centre. I am a native Cantonese speaker and fluent in Mandarin and English.
Phyllis Lee – General Office Manager, W.E. Cox Claims Group (Hong Kong)
Originally from Hong Kong, Phyllis received her secondary and higher education in the UK. On attaining her Bachelor’s Degree, Phyllis returned to Hong Kong to take up the post of Group Administration and Personnel Manager for a large bar and restaurant chain.
Phyllis Joined W.E. Cox Claims Group’s Hong Kong Branch in 2004 as Office Administrator. Responsibilities in the role soon expanded as the Hong Kong Office expanded beyond Recovery Handling to include Claim Settling, Survey Operations, Freight Forwarder liability and Risk Management investigations.
Phyllis is now General Office Manager working closely with the Group Company Secretary in the administration of the accounts for the three Group companies operating in Hong Kong. In addition to responsibility for Company compliance with local regulations, Phyllis also conducts many HR functions that relate to payroll and tax/pension/medical contributions and liabilities.
Phyllis is a native Cantonese speaker, is fluent in Putonghua and fluent in both spoken and written English.
After graduating with a Business Practice/Secretarial and Administration Diploma, Angela worked for five years as an Administrative Clerk at a manufacturing company. Angela joined the Hong Kong office in June 2006.
As a long-established member of the team, Angela is now responsible for administrative duties across all Group activities including (but not limited to) business company registry searches, Lloyd’s List Intelligence Searches and reports, Recovery database inputs/updates, computer technical support, and other valuable secretarial support including receptionist duties. Angela assists Alice in the management of Underwriter account reporting in the form of the preparation and maintenance of bordereaux data.
Angela’s language skills include Cantonese, Putonghua and English.
Paul Sansom – Managing Director, W.E. Cox Claims Group Pte Limited
Paul has been involved in the Marine Claims industry since 1986, when he joined a Global Marine Claims group.
Prior to that, Paul attained the level of Second Deck Officer in the Merchant Navy, sailing on various types of Cargo Vessels and achieved a Degree in Maritime Commerce at the University of Wales.
Since 1986, Paul has held Director positions in both the UK and Asia and has extensive knowledge of all types of Marine Losses, including Cargo, General Average and Salvage, Liability and Surveys, especially in Asia, where he has worked for a majority of the past 20 years.
IK first started his working career with the Port of Singapore Authority and after a few years with the port, he left to join the private sector and worked with established shipping companies in the Insurance and claims department.
IK was the former head of the Insurance and Claims department of Pacific International Lines Pte Ltd (PIL) Singapore and retired from PIL after having worked with them for the last two decades. He passed the examinations conducted by the British Institute of Commerce and the Institute of Chartered Shipbrokers and in 1985, he was made an Associate Member of the Institute of Chartered Shipbrokers.
As the former Head of the Insurance and Claims Department, IK handled matters pertaining to collisions, grounding, General Average, Salvage, Cargo Claims and other marine related matters. He was also responsible for the renewal of hull and machinery Insurance, War risks, P&I and other Insurances of the company. He was the principal handler of two arbitration proceedings against the charterers on the issue of ‘safe ports’ and was successful in both matters. At times, he was assigned to assist the Chartering Department in charter party dispute.
Jenny Leong – Assistant Manager, Recoveries
Jenny started her career with several international loss adjusting firms before joining W E Cox in June 2021.
In addition to time in the loss adjusting profession, Jenny has more than 35 years of experience handling personal lines, travel claims, work injury claims, Aviation, Trade Credit and general claims for insurers. This includes public liability claims, fidelity guarantee, property damage and including transportation liability claims, marine and road transit claims.
Before joining W E Cox, Jenny headed a third party administration team handling claims for various insurers. She also managed a taskforce handling work injury claims which reviewed, investigated, assessed and settled these claims. As a leader, her role includes representing insurers at labour and civil courts and settlement negotiations with lawyers. Coupled with her experience, she was a claims advisor for a multi-national Broking firm for 11 years providing claim management services to achieve amicable settlement in the shortest possible time.
Jenny’s experience within W E Cox Claims involves primarily in pursuing third party subrogation claims on behalf of cargo interest; with a view of negotiating settlements under the terms and conditions of the contracts.
Krishnan Nair – Senior Manager
Krishnan has been in control of our Malaysian office since he joined the W.E. Cox Claims Group in 1996. He has provided an invaluable service to the Malaysian market, acting as a liaison between the local Insurers and the Cox offices. He has pursued and successfully negotiated settlements with opponents in a tough environment and as a qualified Lawyer, he is able to counter many arguments put forward by opponents.Krishnan is also able to provide to our Principals opinions and views on cases that require legal action.
Rachel Leong – Subrogation & Recovery Executive
Rachel is a professionally qualified accountant having completed her ACCA studies at Sunway University College and was an auditor at Pricewater House Coppers before joining W.E. Cox Malaysia in August 2017 as a recovery agent. Meticulous and resourceful, she is able to adapt quickly to the intricacies of the marine industry.
Rachel is continuing her studies and applies her continuingly developing knowledge to ensure that clients’ needs are satisfied and the best possible recovery achieved from third parties.
Anastassia Yusri- Legal Officer
Ana graduated from Management and Science University Shah Alam, Malaysia with a degree in Law and Commerce. She joined W.E. Cox Claims Group in July 2016 as a Legal Officer.
She is dedicated in maintaining a good working relationship with the clients. Enthusiasm and hard work go into everything she does. Realising that each and every client has a specific need, she caters to those needs and accomplishes them accordingly.
Michelle Yeoh – Recoveries Adjuster/Legal Officer
Since joining the Group in February 2017, Michelle has been largely involved in subrogation claims concerning carriage by sea, road and air. She holds the position of a Legal Officer at our Malaysian office.
Michelle read law at University of Leeds, United Kingdom and is an accredited Civil and Commercial mediator. Being fluent in English, Mandarin, Cantonese and Malay, she is able to maintain excellent relationships with clients and opponents likewise.
Gladys Lopez – Administrator
Gladys joined our Malaysian Office as an Office Administrator in February 2012 with over 20 years of experience in banking, administrative/human resources and assisting in accounts matters.
She diligently carries out her duties in assisting her immediate Superior, Krishnan Nair in ensuring the smooth running of the daily office functions and also attends to Company Secretarial matters and works closely with the Company Auditors with regards to the Group’s accounts matters
Niall Orr – Director
Niall previously worked as an in-house solicitor for a large Australian insurer focused on ocean, air and land subrogated cargo recovery claims, freight forwarder liabilities and policy interpretation. As a qualified lawyer, Niall is well-versed in the applicable international Conventions and Rules, interpretation of carriage agreements and is skilled in dispute resolution working on complex contentious carriers liability claims to achieve strong commercial settlements for his clients. Niall has a Juris Doctor (Law) from Australia and a Bachelor of Arts from the U.K.
Catrin Jeffreys – Marine Recoveries Executive
Catrin joined W.E. Cox after 10 years of employment as an Account Manager within the Marine & Energy sectors of an international broking house both in London and the Middle East. Catrin’s qualifications include a BA(Hons) in International Business with French, a Diploma in Business and Management from the L’Ecole Superieur de Commerce and she is an Associate of the Chartered Insurance Institute.
James Stewart – Marine Recoveries Officer
James joined W.E. Cox (Australasia) in 2021 having completed a Bachelor of Commerce in Accounting and International Business at the Australian National University in Canberra. Returning to Sydney and eager to continue his education, he is currently undertaking his Juris Doctor in Law. James has a keen interest in International business practices and International law and the mechanisms which govern world trade and dispute resolution.
Charlie Droll – Director
Charlie joined the group in 2008 and is the Director of our USA office.
Most of his marine Insurance career was spent at the Marine Office of America Corp/CNA Insurance Company where he remained until joining the W.E. Cox Claims Group. At MOAC/CNA, Charlie progressed to National Recovery Manager in 1999 and to Director of Marine Claims and Recovery in 2004.
Charlie holds the Senior Claims Law Associate designation from the American Educational Institute. He holds several awards from MOAC/CNA for extraordinary successful recoveries as well as leading his claim team during disaster response after Hurricane Katrina.
In 2006 he was honored by The Recovery Forum of New York as their Insurance Person of the Year.
Charlie is a two-time past president of the Marine Claims and Recovery Forum and remains on the Executive Committee. He is a non-lawyer member of the Maritime Law Association of the United States where he sits on the committee on carriage of goods. He is a member of the Marine Insurance & Claims Association & previously served on the Claim Services Committee of The American Institute of Marine Underwriters.
Catherine Bergstresser – Recovery Manager
Since joining the Group in April 2010, Cathy has been successfully negotiating subrogation claims to include cargo losses involving the carriage of goods by sea, road, rail and air as well as property damage claims involving hull, yacht and property losses for our U.S. office. Her experience in these various areas has fostered excellent working relationships with opponents across North America.
Cathy earned a Bachelor of Science Degree in Business with a minor in Marketing/Advertising, previously holding a Marketing Management position handling the management and coordination of all “visual” merchandising for the industry’s largest commercial home improvement accounts.
John Olson – Consulting Adjuster
John Eric Olson has practiced transportation, aviation and maritime law for over 40 years. He is a member of the bars of New York and New Jersey and a member of the Maritime Law Association. He received his undergraduate and law degrees from Rutgers University and studied in a foreign law program at Stockholm University.
Most of his career before becoming associated with the W.E. Cox Claims Group was with the prestigious maritime and transportation law firm of Hill Rivkins LLP in New York. He rose from associate, to partner, then to Senior partner. Prior to working at Hill Rivkins, he worked at an international law firm in Sweden.
During his career he has been involved in some of the largest and most significant maritime, transportation and insurance cases. He has litigated, arbitrated and engaged in mediation on the many transportation claims he handled. He has also defended NVOCC’s and has defended insurance companies and given advice on coverage to insurance companies on coverage and liability issues.
Claudette Moore-Madhoo – Recovery Associate
Claudette joined the Group in July 2017 and has been successfully negotiating subrogation claims to include cargo losses involving the carriage of goods by sea, road and air.
She emigrated to the USA from Guyana in December 2016 and comes with 21 years’ of working experience in the Sugar Industry handling Human Resources and Occupational Safety and Health responsibilities. Claudette holds certification in Human Resources Management and Occupational Health and Safety Management both from the University of Guyana and the Institute of Commercial Management- UK and has also completed the AIMU course of study for Ocean Marine Claim Examiner.
Nicole Gonzalez – Recovery Associate & Support
Nicole recently joined our team in the USA. Her core responsibilities focus on supporting our recovery department to maintain our long-term client relationships. She is also successfully negotiating subrogation claims to include cargo losses involving the carriage of goods by sea, road and air.
Nicole has an Associate’s Degree in Business Management from Northampton Community College. Prior to joining our USA team, Nicole has plenty of experience working in a large retailer’s receiving department. She has also effectively managed her small businesses from home for the past 7 years selling woman’s clothing.
Alice Wheelis – Claims and Recovery Support
Alice recently joined our team in the USA. Her core responsibilities focus on supporting our claims and recovery teams to maintain our long-term client relationships.
Alice has taken several courses through BYU-Idaho and is currently working on her degree. Prior to joining our USA team, Alice effectively managed several small businesses, undertaking various roles.